Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you're not, please review our return and refund policy below.
Return Window
We offer a 3-day return policy, which means you have 3 calendar days from the date of delivery (as confirmed by the tracking number) to request a return.
Return Eligibility
To be eligible for a return, the item must meet the following conditions:
Unused, unworn, and in the same condition that you received it
With all original tags and in its original packaging
Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, contact us at shreevaibhavlaxmijewelbox@gmail.com within the return period. Please include your order number and reason for return.
Returns must be sent to the following address:
31/33, 1st Agiyari Lane, Near Khara Kuwa, Zaveri Bazar, Mumbai - 400002
Once your return is approved (typically within 1–2 business days), we will provide a return shipping label and detailed instructions.
Important: Items sent back without prior approval will not be accepted.
Return Shipping Costs
Unless the return is due to a defective or incorrect item, the customer is responsible for return shipping costs. These costs may be deducted from the refund amount if we provide a return label.
Damages and Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at shreevaibhavlaxmijewelbox@gmail.com so we can evaluate and resolve the issue promptly.
Exceptions / Non-Returnable Items
Certain types of items are non-returnable, including:
Perishable goods (e.g., food, flowers, plants)
Custom or personalized products
Personal care items (e.g., beauty or hygiene products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
If you are unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
If you wish to exchange an item, the fastest method is to return the original item and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.
Items must still meet the general eligibility requirements (unworn, unused, with tags, in original packaging, and with proof of purchase).
Refunds
We will notify you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at shreevaibhavlaxmijewelbox@gmail.com.